SELEXIC FLOORING PTY LTD TERMS AND CONDITIONS

Amendments to terms and conditions We reserve the right to amend these terms and conditions at
any time. Any amendments shall be effective immediately upon notification on the Site. Your
continued use of the Site following such notification or purchase of products thereafter will
represent agreement by you to be bound by the terms and conditions as amended.

Payment Terms

Terms 50% deposit on order. 40% Handover payment strictly before 3 working days of installation.
10% After job is complete. No material can be ordered or installation dates confirmed until deposit is
paid. Deposits are not refundable three days after deposit payment date. Deposit is not refundable
even before three days if SELEXIC Flooring has ordered the products required for that project
mentioned in the quotation. We accept payment by credit card. If we are unable to successfully
process payment for your order, we may reject or cancel your order.

QUOTATIONS

Where quotations are raised from plans or drawings, we reserve the right to a site measure and
inspect to determine if any variations are required; the client will be advised of the required
variations and any associated costs involved, and must accept those costs before work can proceed.
The quotation becomes the contract once a deposit is received.

Delivery

Freight and delivery charges will be notified to you at checkout, if applicable. These charges may
depend on your location, size, weight and quantity of products ordered. Orders for multiple
products may be split across multiple deliveries depending on where it is being shipped from.
Charges apply to have your flooring delivered. Unless organized at the time of purchase we DO NOT
deliver upstairs and will carry the goods no further than 10 meters on an even and flat surface. If we
arrive and the access differs from what was advised, an additional fee payable immediately will
apply. If you refuse to pay the additional fee we reserve the right to return your flooring to our
warehouse here re-delivery will require the delivery fee to be paid again on top of the additional fee.
Installation cancellation fees by customer after commencement of work: $800 plus GST per day will
be applied per working day from the installation booked date regardless of type and amount of work
carried out including but not limited to: installation, delivery, preparation, removal, waiting to access
to site etc. this fee is only for labours and does not include the material cancellation fees which is
30% of the products value.

Skirting boards/ Door Jambs

SELEXIC Flooring quotations are not included filling the gaps under the door frames and fixing the
skirting boards old line on wall due to old floor being thicker than the new floor.
Pickup/ Delivered products Lead Time
SELEXIC Flooring requires minimum 48 hours from final payment made to our bank account to be
able to have the products ready to pickup/ delivered by/ to customers. Should customer require an
urgent pickup/ delivery there is an urgent handling surcharge fee of $90 plus GST subject to
clearance of fund to our bank account and confirmed by SELEXIC Flooring account department.

QUALITY CONTROL AND GUARANTEES

SELEXIC FLOORING PTY LTD flooring materials are guaranteed to comply with Australian Standards
and Industry Best Practice. All timber is supplied with a moisture content certificate that also
includes important information about what to expect from your timber floor and how to care for it.
This information is attached to the timber packs being delivered. SELEXIC FLOORING PTY LTD
guarantees the installation, sanding & finishing for 2 years from the finishing date. This guarantee is
only upheld if all Terms & Conditions have been adhered to.

Missing, Damaged or Defective Products

It is your responsibility to ensure that the product you have ordered is correct and in reasonable
condition prior to signing for delivery. If the product or any packaging appears damaged on delivery,
you should refuse to accept the delivery and contact us on (03) 90411000.

PREPARATION GUIDELINES FOR THE BUILDER / HOME OWNER

Sub-floor levelling is very crucial part of the flooring installation process as it can determine the
longevity of your floorboards. Regarding the subfloor levelling, if customer manages the subfloor
levelling himself, SELEXIC Flooring will have no obligation regarding the bouncing issues around the
unevenness areas after the installation is completed also we still keep the right to refuse to proceed
with the installation if our installer confirms that the condition of the subfloor still is not meeting the
standard requirements. If customer manages the levelling himself, the product manufacturer and
installation warranty will be voided if there is any problem related to the levelling done by customer.
$350 plus GST will be applied and payable immediately if there is a rescheduling required due to
subfloor levelling. Driveway access is to be completed before the delivery is done. If this is not the
case there maybe additional charges for the delivery. The building should be constructed to at least
lock up stage, sealed with the roof on and all doors and windows in place. All wet trades (such as
rendering, plastering, concreting or tiling) should be finished a minimum of 2 weeks prior to the
delivery of flooring. Power and lights to the inside of the home must be available for work to
commence, not from a power box. Once the installation work has commenced, access to all other
non-timber flooring trades must be kept to a minimum. Once installed, depending on the time of
year, the floor must be left a minimum of 2 weeks before the sanding process can start, you may
walk on the floor within this time but you must be careful not to spill or use any chemicals near or on
the floor as this may cause rejection of the coating. This 2-week period is for the timber to
acclimatize to the “in service” conditions of the house. Climate controllers may be used to help with
the “in service” conditions. It is the owner’s responsibility to make sure the floor is kept clean and
aired out during this period. If the windows and doors are kept closed this will cause a ‘greenhouse’
effect causing the floor to adjust to these conditions. We can not be held responsible if this happens.
Once the sanding and finishing stage commences, no other trades or owners are to be allowed on
site until you have approval from the sander. We advise that the carpets and final coat of paint is left
until both the installation and sanding have been finished, as damage like scuffing or chips to your
walls cannot be helped in some cases. We will of course try our best for this not to happen but will
not be held responsible if it does. We do not advise that you have any skirting boards fitted prior to
sanding, this becomes an issue where they might get damaged. All waste and rubbish will be left in a
bin or neatly on site for the owner to remove. Nothing is dust-free, If the floor is laminate or
engineered, door frame cuts may happen, therefore this will cause dust, same goes for a solid floor.

SELEXIC FLOORING PURCHASING TERMS & CONDITIONS REGARDING INSTALLATION
INSTRUCTIONS AND WARRANTIES

• Bamboo and timber are natural products. Colour, texture and shade may vary from the samples
shown. It is normal for these products to exhibit minor surface cracking.
• Timber is a natural product. No two pieces are the same. Product may have gum veins and knots
different from the samples shown.
• All flooring is likely to lighten (from wear and exposure to sunlight) or darken (natural ageing) over
time.
• Do not expose your flooring to direct sunlight or excessive moisture. Wipe up spills IMMEDIATELY
and clean with a damp (not wet) mop only.
• Slab heating and evaporative air conditioning may adversely affect your flooring. Warranty may be
void if the flooring is installed under these conditions.
• Please follow all manufacturer’s installation instructions. If the instructions are not followed you
may void your warranty. THIS INCLUDES DIRECT STICK – if you choose to direct stick your flooring
you may void the manufacturer warranty.
• If you are installing flooring in any dwelling that is part of a body corporate, it is YOUR
responsibility to check any regulations they may have regarding flooring and/or acoustic underlay.
• Any measurements we give you based on house plans are ESTIMATES ONLY. It is
YOURRESPONSIBILITY to ensure your site is measured by your chosen installer and that you order
sufficient flooring, underlay, scotia, trims, consumables and anything else you may need.
• Unfortunately, we are not able to offer full price returns. Any UNOPENED boxes in good condition
can NOT be returned to our warehouse.
• Left Over Materials After Installation Completion: SELEXIC Flooring will always dispatch extra
material (boards, Underlay, glue, beading, trims) to the job site to ensure the installation goes
forward smoothly without delay and/or interruption, therefore all the leftover materials would
naturally belong to SELEXIC Flooring and customer has no right to keep or claim refund for them